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Return and Cancellation Policy

HOW CAN I RETURN AN ARTICLE?
If you are not satisfied with your purchase and wish to return an item, please
Contact us within 7 days from the receipt of your order.
Indicate your order number and the reason for your return. Our
The customer service team will review the return request and send more
Instructions if the return is approved.
Only items purchased directly from Dsw Virtual will be accepted. by
Products purchased from authorized stores, please contact them.
directly for returns.
Returned items must be in their original packaging, including accessories,
Manuals and documentation.
Returned items must be unused, under the same conditions in which we send them,
and in its original packaging. Stains, folded cards, broken stamps / plastic sheets.
Broken will not be accepted. If the condition of the product sent back to us is not
In acceptable conditions we reserve the right not to reimburse or change.
Products that have been customized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect
purchased products, and damaged products through customer mishandling.
Returns made without receipt can be rejected. Dsw Virtual reserves
The right to deny any return.
IF THE ITEM (S) YOU RECEIVED IS
DEFECTIVE / INCORRECT / DAMAGED?
Did you receive a defective unit or the wrong product? You are simply not satisfied with
your order?
Please contact our Customer Service team. Contact us to start the return process. Please include the following
information:
• Number of order
• Receipt
• Video or photo of the defective product (if applicable)
• Full delivery address
• Contact phone number
In some cases, you may have to include a video or photo of the
Defective product for testing in order to refund or replace the product.
HOW LONG DOES THE RETURN PROCESS HAVE?
Processing of returns may take up to 15 business days from the day on which
Receive your return. We will send you an email to confirm once your return has
has been processed
For returned items, a full refund will be credited for defective products.
For non-defective items, the refund excludes all shipping and handling charges.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original payment method. If you paid
With credit or debit card, refunds will be sent to the card issuing bank.
Within 14 business days after receipt of the returned item or cancellation
request. Contact the card issuing bank if you have questions about when
The credit will be published in your account.
If you have not yet received a credit for your return, this is what you should do:
Contact the bank / credit card company. It may take some time before
The refund is posted to your account.
HOW CAN I CHANGE OR CANCEL MY?
ORDER?
Contact us as soon as possible if you need to modify or cancel
your order. Be sure to provide your order number and modification
you want to make and we will confirm it once the modification has been
done. Please note that any order that has already been packaged or
Sent cannot be modified or canceled.
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